Peter Merholz, Senior Director of Design with Jawbone
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Crucial Impact of Initial Impressions on App Success
This chapter explores the significance of successful product launches and the impact of user perceptions on an app's viability. It highlights how initial impressions can make or break an app's success, with examples of apps that failed to engage users and the limited chances for recovery in a highly competitive market.
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