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Changelog Interviews

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AI in Incident Management and Strategy

This chapter explores the role of AI in incident management, highlighting its potential to automate routine tasks while emphasizing the importance of human involvement in complex situations. The speakers discuss the challenges in integrating AI into product strategies and team dynamics, particularly during the transition from a smaller to a larger organization. Additionally, they reflect on the implications of AI on workplace expertise and communication, cautioning against over-reliance on automated systems.

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