How to Respond to Feedback When You're in Sham Brain

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When I get feedback that I've said or done something that's biased, I feel ashamed. It's the same sensation I get when my children walk too close to the edge of a precipice. And we rarely respond at our best or are open to the feedback when we're in shame brain. But it's scary to ask for feedback around these things and just think like, Oh, is this going to lead to like me getting in trouble?

You know what they say about unsolicited advice (don’t give it!) but when it comes to SOLICITED feedback, author and executive coach Kim Scott says: bring it on. Kim believes that when it comes to improving your life at home, work, and anywhere in between, it helps to ask for – and provide – kind, but radical, candor. In this episode, Kim shares what she’s learned about embracing candidness and care in the workplace, gives tips on how to engage in constructive conversations, and opens up about the benefits of addressing bias in communication. Her latest book, "Just Work:
How to Root Out Bias, Prejudice, and Bullying to Build a Kick-ass Culture of Inclusivity" is out now. For the full text transcript, visit go.ted.com/BHTranscripts