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#252 Jeffrey Hammond: How to Build Scalable GenAI Products (AWS Strategy)

Eye On A.I.

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Trust and Security in AI Integration

This chapter highlights the crucial role of maintaining customer trust and data security in the adoption of AI strategies, especially generative AI, by independent software vendors (ISVs). It discusses the importance of embedding privacy and security considerations in product development from the beginning, leveraging cloud platforms for secure design practices. Additionally, the chapter explores evolving pricing models in customer service, the significance of understanding customer needs, and the impact of the Generative AI Innovation Center on enhancing operational efficiency.

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