The chapter explores the advancements in utilizing technology, particularly generative AI, to enhance risk management, compliance strategies, and customer service in the financial services sector. It emphasizes the importance of oversight and human intervention to ensure technology functions correctly and discusses the challenges of monitoring communication for accuracy and potential risks, especially in social media platforms and financial institutions. The conversation also highlights the impact of COVID-19 on the sudden shift towards digital tools for customer communication and the adoption of cloud-based solutions for scalability.
Watch Carol and Tim LIVE every day on YouTube: http://bit.ly/3vTiACF.
Steve Marsh, Chairman and Founder at Smarsh, discusses the regulatory landscape for businesses. John Kain, Head of Financial Services Market Development at AWS, talks about trends in technology adoption in the financial services industry. Brandon Carl, EVP of AI & Product Strategy at Smarsh, shares his thoughts on the intersection of AI and finance. Rob Mara, Principal, Risk & Regulatory Compliance Tech at EY, discusses how technology is impacting the compliance industry. Tom Padgett, President of Enterprise Business at Smarsh, talks about the future of compliance.
Hosts: Carol Massar and Tim Stenovec. Producer: Paul Brennan.
See omnystudio.com/listener for privacy information.