
Episode 34: Google at Work
Hidden Brain
Is There Anything I Can Do for You?
People in the front lines see things that actually are not working as well as they should. They often feel stymied or frustrated or impotent to send those signals, he says. "The bigger you are, the harder it is for that to get filtered up through the organization" He cites an example of a small business owner who ordered his pizza because she wanted to help him out.
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