Industries
Akimbo: A Podcast from Seth Godin
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The Hospitality Industry Is at a Crossroads
In the early days of McDonald's, each person had an enormous amount of agency. But bit by bit, they built policies and machines so that people became a cog in the system. Hospitality is about depersonalizing things in pursuit of efficiency. That team is much more likely to show up at work with their full selves than those who don't.
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