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I Think Apple Lied - WAN Show July 14, 2023

The WAN Show

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Apple's 99% Customer Satisfaction Rate

In a may earnings call Apple claimed a 99% satisfaction rate for the iPhone 14 and this was according to a third-party research firm, but here's the thing Apple has made a similar claim in every single earnings call for the past seven years. Even if every single person actually loved their iPhone it would still be nearly impossible to find near unanimous satisfaction using traditional survey methods. Six percent of users rate the various iPhone 14 models one star on Google So clearly there's a bit of a disconnect here.

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