How to apply Mediation Techniques to Everyday Life with Alice Shikina
Negotiate Anything
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Active Listening and Acknowledging Feelings
In this chapter, they discuss the importance of actively listening to others and acknowledging their feelings. They emphasize the need to repeat back what the person has said, including all the details, to make them feel seen and heard. By doing so, the other person's anger significantly decreases, creating an opportunity for a constructive conversation.
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Transcript
