Navigating Client Dynamics and User Experience Challenges

Data that tracks what users and customers do is behavioral data. But behavioral science is much more about why humans do things and what sorts of techniques can be employed to nudge them to do something specific. On this episode, behavioral scientist Dr. Lindsay Juarez from Irrational Labs joined us for a conversation on the topic. Nudge vs. sludge, getting uncomfortably specific about the behavior of interest, and even a prompting of our guest to recreate and explain a classic Seinfeld bit! For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.