2295: Why Retention Matters More Than New Patients
The Dentalpreneur Podcast w/ Dr. Mark Costes
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Enhancing Dental Practice Through Teamwork
This chapter highlights the critical role of teamwork and leadership in improving operational efficiency and patient retention within dental practices. It argues for prioritizing existing system improvements over simply attracting new patients, using the analogy of a leaky bucket. The conversation also includes insights on managing PPOs and the authors' experiences in scaling a dental group, reinforcing the importance of fostering relationships in the industry.
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