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416 From Backroom to Boardroom by Debbie Qaqish

The Marketing Book Podcast

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The Importance of a Customer Centric Focus

For decades, companies took a product centric focus. Instead they're shifting to a business model that centers on the customer. This love of a company that is customer centric has been something that I've been passionate about for a long time. In this ever-increasing digital world, it is all about that customer experience and how customers will win.

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