13: Joey Coleman | How to Ensure Lifelong Loyalty
The Jordan Harbinger Show
00:00
The First 100 Days of a Customer Lifecycle
The first 100 days of a customer lifecycle are the most important. Research shows that if you get today 101 in the typical business, you're going to stay for five years. This can be applied to personal relationships as well? If we care about establishing a really good relationship at the beginning of the interaction and doing what we say we're going to do, it actually fosters the relationship.
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