The AI Skill That Will Define Your PM Career in 2025 | Aman Khan (Arize)
Behind the Craft
Optimizing AI in Customer Support
This chapter explores the practical applications of AI in customer support, particularly for retail environments. It focuses on performance evaluation methods, emphasizing the need for high-quality data, iterative testing, and human oversight to enhance AI interactions. Additionally, it discusses the evolution of product management and the significance of user feedback in creating effective AI systems.
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