A lively discussion about past experiences at malls, from catching individuals in awkward situations to reminiscing about the heyday of Black Friday sales. The chapter covers various anecdotes involving public restroom encounters, shopping place subcultures, and the decline of malls with the rise of online shopping. Stories of intense Black Friday shifts, physical preparation as a mall cop, and chaotic customer behavior are shared, including a memorable incident of greed turning violent.
Gus Parsons is a security professional who worked for 10 years as a mall cop in San Diego, CA, where he was born and raised.
Theo is joined by a mall cop to talk about everything that’s going on behind the scenes at America’s malls. They chat about the training process, dealing with drunk Santas, and what’s really been going on at Hot Topic.