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5. From Monologue to Dialogue: How to Handle a Skeptical Audience
Think Fast Talk Smart: Communication Techniques
Paraphrasing Is a Powerful Shift in Customer Service
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paraphrasing is not this big thing that you always have to say. You can extract just some key ideas or phrases and go from there. I do want to bring up this notion of emotion. Since emotion is around, i believe and i get i'm curious to get your thoughts on this,. That acknowledging the tion without naming it was critical to do early in the paraphrase.
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