How to Reduce Productivity Drains

APQC looked at how much time knowledge workers spend on workarounds, recreating processes. APQC: 2.8 hours looking for information, 1.7 hours seeking expertise,. 2 hours recreating information, and1.7 hours providing duplicate information. "We're spending up to 14 plus hours per worker with productivity drains," says Cindy Cevallos of APQC.