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What McKinsey learned while creating its generative AI platform

At the Edge

CHAPTER

Building User-Centric Generative AI

This chapter explores the development journey of a generative AI platform, focusing on its user-centric approach and the evolution from a small experimental team to a larger group. It highlights the strategies for integrating the AI tool Lily within a firm, emphasizing role modeling, training, and user support systems to enhance communication quality.

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