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Brian Gottlieb, Author of Beyond the Hammer, on Hiring to Your Weaknesses, Leading a Culture of Development, and Building Problem-Solving Systems

This New Way

CHAPTER

From Humble Beginnings to Empowering Growth

This chapter details an entrepreneur's journey of transforming a small home improvement business into a multi-million dollar enterprise with a focus on customer-centric culture. The discussion highlights the importance of recognizing strengths and weaknesses in leadership, the significance of hiring effectively, and the pivotal shift towards a training organization for employee development. Personal anecdotes, including insights gained from Harvard Business School, illustrate the evolution from micromanagement to empowering teams for sustainable growth.

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