2min chapter

The CPG Guys cover image

Omnichannel Retail with SpartanNash's Matt Van Gilder

The CPG Guys

CHAPTER

The Importance of Real-Time Personalized Feedback in the Digital World

This chapter explores the significance of direct customer interaction and the challenges of analyzing customer feedback in the digital world for retail stores. They also emphasize the importance of metrics and comment analysis in evaluating online shopping service performance.

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