Shrockshire: I think that there are ways of making it more elevated, even though this mechanism for your initial order and payment is vigial. A lot of my favorite restaurants in the bay area would never do delivery. And now they're just like, here's our at home rum and meali malke the mealit. We served about 280 thousand people during covid for a linea alone. 12 hundred, 50 people at night every night. Delivery, youwl pickup because i up better. What did it cost? 35 and 75 dollars.
Nick Kokonas joins to discuss his his company Tock (10:50), his world-class restaurant group Alinea (0:54), how restaurants can improve their operating leverage (18:05), digital experiences augmenting hospitality (39:41), why tipping needs to be replaced (44:50), the labor supply (56:16), inflation (1:00:27), employee health and more!