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From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks
The Modern Customer Podcast
Emphasizing Outcome-Based Leadership in Customer Experience
Exploring the significance of outcome-driven leadership in the realm of customer experience, touching on the utilization of OKRs, KPIs to establish and achieve goals. Addressing the complexities of tracking customer experience outcomes and highlighting the strategy of incorporating measurable goals and indirect impacts like upselling and cross-selling for successful outcomes.
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