The Learner Identity Dilemma

This chapter critiques the term 'learner', arguing it undermines the roles of individuals in organizations, and advocates for a shift towards recognizing them as employees first. The discussion highlights the necessity of aligning Learning and Development strategies with broader organizational goals and fostering clear communication by using customer-centric language. It also examines the challenges faced by L&D professionals in asserting their objectives and navigating the complexities of instructional design in corporate environments.