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Building Community and Building Relationships With People
The first step is setting appropriate expectations like when people come into your world whether it's a membership community or whether they're following you on Twitter. It behooves you to actively set your own expectations up front so you know how to succeed and then in a community I would call that your purposeThen when you get people in there you need to you know show them how to achieve the results that you're promising to help them achieve. When there's bad behavior you have to shut it down immediately wow.