33. Tracking UX Progress with Metrics (feat. Dr. John Pagonis, UXMC, Qualitative and Quantitative Researcher)
NN/g UX Podcast
The Importance of Trust, Overcommunication, and Patience in Research Work
This chapter emphasizes the significance of trust in research, including the need to involve people in the process and communicate effectively. It also provides advice on picking battles and closing the loop, while promoting free resources and a weekly email newsletter.
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