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YC Founder Firesides: Gusto on building for new verticals
Y Combinator Startup Podcast
Payroll Is Not Just Technology, It's Also Operations and Service
I mentioned in the beginning that payroll is not just technology, it's also operations and service. And I think that idea that concept actually applies to other places too. If you're building a company right now and you think about the solution that you're providing, put yourself in the shoes of the customer. Think about the entire experience, including the people, the service side, the operation side, the end to end experience. They just have one brand for us. It's gusto and gusto needs to be absolutely freaking delightful and awesome and fun to use.
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