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#401 - Rory Sutherland - The Psychology Of Transport, Google Maps & Bear Attacks
Modern Wisdom
The Relationship Between Punctuality and Passenger Satisfaction
As transport becomes faster, we have less head room to improve the speed of it. So you need to look at these other things, convenience. I don't think there's much difference in passenger satisfaction if your train arrives on time or ifyour train arrives four minutes late. It is a monstrosity that railway operators are fined for rolling into a london terminus more than three minutes after their scheduled time. Yo. It's crazy.
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