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THIS Is How You Negotiate

Erika Taught Me

CHAPTER

Mastering the Art of Negotiation

The chapter delves into the nuances of successful negotiation, emphasizing the impact of perception, emotional intelligence, and constant practice in achieving positive outcomes. Techniques such as reframing questions, emotional investment, and maintaining a positive last impression are discussed in everyday negotiation scenarios. A riveting account of a career-changing bank robbery hostage negotiation showcases the importance of trust-building and understanding fears in high-stakes negotiations.

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