In this episode:
- The nightmare of global invoicing for small online businesses
- Why even big platforms (like Squarespace and Teachable) miss the mark on EU tax compliance
- How Petra and Teresa navigated invoicing across borders with Ableify and LearnWorlds
- The key difference between meeting regulations and meeting customer needs
- What product teams can learn from regulatory edge cases
- How missing a single detail can block the “moment of value creation”
- Why story mapping is critical for finding gaps between “we shipped it” and “customers got value”
Key takeaways:
- Customers define value, not your compliance checklist.
- Regulatory work still requires discovery—you can’t skip understanding user needs.
- The path to value doesn’t end when your feature works; it ends when your customer succeeds.
- “Sweating the details” isn’t micromanagement—it’s good product management.
Memorable quotes:
“If you don’t sweat the details, people choose other platforms.” — Petra Wille
“It’s not a little detail when your client won’t pay the invoice.” — Teresa Torres
Resources & Links:
Mentioned in the episode:
