The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Rachel Hepworth, Head of Growth Marketing at Slack

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Balancing Brand Building with Growth Tactics

The chapter emphasizes the importance of maintaining a strong brand while implementing growth strategies effectively. It cautions against short-term gains that may harm the brand, using examples from LinkedIn and growth opportunities for Slack to illustrate the significance of customer-centric growth tactics.

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