Be wiser than 98% of the world with this episode, continuing last week's conversation. More on GenAI, Hallucinations, RAG, Use Cases, LLMs, SLMs and costs with Armand Ruiz, Director watsonx Client Engineering and John Webb, Principal Client Engineering.
Making Data Simple
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Advances in Conversational AI
This chapter explores the advancements in conversational AI and its transformative effects on customer care solutions, emphasizing the progression of natural language processing to better capture user intent. The discussion highlights a surge in interest from clients in adopting AI technologies, transitioning from questioning 'why' to 'how' to leverage AI effectively. Additionally, the chapter addresses the importance of hiring and reskilling AI professionals, alongside practical considerations for implementing large language models in a cost-effective manner.
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