2min chapter

Content Strategy Insights cover image

Rob Punselie: Content Jobs to Be Done

Content Strategy Insights

CHAPTER

Intro

This chapter emphasizes the importance of grasping customer needs in content strategy, prioritizing task completion over content complexity. It introduces a long-developed methodology that merges usability insights with a jobs-to-be-done framework, advocating for a customer-centric approach to content creation and paving the way for practical applications.

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