
357: Everybody Needs A Journey Atlas
The CX Cast
Understanding the Journey Atlas: Foundations and Evolution in Transformation
This chapter explores the journey atlas as a vital tool for organizations in transformation, emphasizing the need for an initial 'straw man' version to prioritize key journeys. It showcases real-world examples, such as Eon, demonstrating how organizations can effectively adapt and scale their journey atlases over time.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.