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Jobs to be Done, Part 1 | Alan Klement, Author of When Coffee and Kale Compete

Dreams with Deadlines

CHAPTER

How to Be a Better Writer

Walter Schuhart is the co-founder and former CEO of Bell Labs in New York City. He has been writing a book about customer needs for more than 20 years. In an interview with CNN, he explains how companies have evolved over time to meet customers' needs as they change.

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