Leading Remote Teams: Navigating Challenges

Susan Gerke: GO Team

Susan Gerke has been the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world to deliver management, leadership, and team offerings. Susan is co-creator of GO Team, a training suite for organizations to power team performance.

Key Points

• Out of sight sometimes means out of mind. Perception of communication will be less than you think.
• Interactions over the phone/video feel more formal than they do in person, at least at the start.
• You don’t find out about things virtually as quickly as you do face to face.
• Figure out how to make space for different kinds of styles and personalities. A virtual environment tends to amplify these differences.
• Remember to have expectation setting conversations with family members.
• Some people will call you every day and some people won’t ever reach out proactively. That’s normal — find a pattern that works for each relationship.

Resources Mentioned

• GO Team
• Survey results: community input on leading/working virtually

Related Episodes

• The Four Unique Types of Teams, with Susan Gerke (episode 138)
• How to Create Team Guidelines, with Susan Gerke (episode 192)
• How to Balance Care and Accountability When Leading Virtually, with Jonathan Raymond (episode 464)

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