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Rewind: Don’t Say Metaverse

Future Commerce

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Immersive Commerce: Connecting Brands and Consumers

This chapter delves into how innovative, interactive platforms transform customer engagement and enhance the shopping experience, particularly through collaborations with celebrities and AR technologies. It highlights Walmart's immersive commerce strategies and emphasizes the concept of 'multiplayer brands' that foster community involvement in brand storytelling. The discussion also explores the importance of customer feedback and psychological familiarity in creating seamless, valuable experiences across emerging digital landscapes.

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