520: A Harvard Expert’s Guide to Mastering Conversations
The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving
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Mastering Difficult Conversations
This chapter explores strategies for engaging with unresponsive individuals in conversations, emphasizing personal agency in managing reactions and emotions. It highlights the significance of open-ended questions, empathy, and validation to foster meaningful dialogue, while also addressing techniques for handling uncomfortable topics. The chapter provides practical resources and emphasizes the continuous improvement of conversational skills for fostering stronger relationships.
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