Welcome to episode 268 of the Grow Your Law Firm podcast, hosted by Ken Hardison. In this episode, Ken sits down with Micki Love, President & Chief Client Strategist at cj Advertising. Micki has a long history of using her marketing and management skills to help firms solve operational obstacles and maximize their potential. From implementing cutting-edge intake departments to launching cj Consulting, her insight on strategy and leadership helps guide firms to exceed their own expectations.   What you’ll learn about in this episode:   1. How to optimize the intake process:      - Focusing on first-call conversions      - Using improved terminology 2. Ways to delegate responsibilities:      - Crucial for efficiency      - Allows for personal and professional growth 3. Reasons to engage in mastermind groups:      - Provides valuable insights and support      - Aids in personal and professional development 4. Discover how to network at events and conferences:      - Allows for deeper discussions and learning from others' experiences      - Can drive success in various fields 5. Learn about referral marketing:      - Vital for business growth      - Educating teams on asking for referrals and maintaining consistent marketing strategies   Resources:  Facebook: https://www.facebook.com/cjAdvertising/ LinkedIn: https://www.linkedin.com/company/cj-advertising/posts/?feedView=all   Additional Resources:  https://www.pilmma.org/aiworkshop https://www.pilmma.org/the-mastermind-effect https://www.pilmma.org/resources https://www.pilmma.org/mastermind