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Building Retail Platforms That Endure Across Cycles and Challenges - Brian Harper - 11North Partners

Masters of Moments

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Journey Through Real Estate and Hospitality

In this chapter, the speaker reflects on their passion for math and design that fueled their career in commercial real estate, sharing experiences from various roles, including key industry changes. They intertwine their love for hospitality with retail, emphasizing the transformative power of exceptional service in creating lasting customer connections. The chapter discusses the evolving landscape of retail and hospitality, highlighting the importance of authenticity and experiential branding as critical factors for success in a competitive market.

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