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6min chapter
Mastering Customer Journey Mapping for Better Business Outcomes
The Modern Customer Podcast
Navigating BPO Customer Service Challenges
This chapter explores the intricacies of customer service roles in a BPO setting, highlighting the challenges faced by agents and the vital synergy between customer service and sales teams. It emphasizes the potential of AI in empowering agents while addressing the need for continuous updates in knowledge bases to enhance customer interactions.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode