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EP 402: The ROI of making your existing clients happier with Susan Baier

Build a Better Agency Podcast

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Qualities of the Best Agency and the Importance of Building Alliances

This chapter explores the key qualities that define the best agency, including creativity, flexibility, and communication skills. It delves into the significance of having a niche while also being able to offer a diverse range of marketing services. The discussion highlights the emerging trend of clients preferring a lead agency that can bring in trusted partners to fulfill specialized services, emphasizing the importance of building alliances with complementary agencies.

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