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SaaStr 634: Scaling a Product-Led Growth Model with 1Password, Apollo.io, Sentry, and Lightspeed
The Official SaaStr Podcast: SaaS | Founders | Investors
Customer Success in a PLG Motion
Customer success is no longer a post sales function for PLG companies, Kim says. The company has developed and launched a customer journey map to educate everyone in the entire company from presales to post sales. "We'll work cross functionally all around the voice of the customer," she adds.
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