Proactively Driving Customer Success With Manjula Talreja, SVP and Chief Customer Officer of PagerDuty
IT Visionaries
00:00
Are You Building a Platform to Make Customer Service Better?
We've all been customers on the other end of the line where we called in, or in, as you said, an indiginal way, where we had a problem. We have apeized with 600 different applications so that all that knowledge about alerts is going through pater duty. 30 % of companies hear the problem disruption in their ditital rment from customers. What if so many of our customers are talking about, can we proactively engage the customers and predict that we are going to have a potential disruption? And how do you move a person, a company from pro tie to reactive and bring in the machine learning, atomation, human and create that magic?
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