One move ahead, how to listen like a chess grandmaster - Scott Sandland
Deep Listening - Impact beyond words - Oscar Trimboli
The Paradox That the Deeper You Listen, the Shorter Your Conversations
Scott: We told the car at salespeople, these are the 15 things you are going to be quizzed on in the middle of every single sale. And we give them very simple bullet points for yes and no in a couple key categories. They can skim that very fast and then execute that on the test drive. It just tells them what to talk about while they're driving the car around the block.
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