Using Chat Data to Build Buyer Profiles

Landing pages alone don’t convert like they used to. In this episode of Marketing Misfits, Norm Farrar and Kevin King sit down with Luca Borreani, founder of ZipChat.ai, to break down why conversational marketing is replacing static funnels and how AI chat is quietly becoming one of the biggest conversion unlocks in e-commerce. Consumers now spend hours talking to ChatGPT, asking detailed questions before buying. This episode explains why that behavior is bleeding directly into shopping behavior, and why brands that rely only on landing pages, FAQs, and analytics are missing what actually stops conversions. This is a deep, practical conversation about last-mile conversion, removing buyer doubt, and how chat data reveals insights that analytics never will.

What You’ll Learn:

- Why landing pages alone are no longer enough

- How conversational marketing removes last-minute buyer doubts

- Why people trust chat more than static copy

- The biggest copy mistake hurting conversions

- How small headline changes massively impact results

- Why analytics can’t reveal real buyer objections

- How chat uncovers hidden conversion blockers

- The difference between traffic and real intent

- Why product-market fit still beats everything

- How affiliate marketing sharpened modern conversion skills

Timestamps

00:00 Landing Pages Are Failing

01:40 Why Chat Converts

03:30 Meet Luca Borreani

08:00 Affiliate Skills That Matter

12:00 Copywriting Drives Conversions

21:05 The Last-Mile Problem

24:30 Conversational Marketing Wins

26:50 Analytics Miss Buyer Doubts

30:00 Training AI Conversations

33:45 Chat Reveals Hidden Objections

40:35 Why Users Trust Chat

49:45 WhatsApp Marketing Power

56:00 Agentic Commerce Future

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Guest

Luca Borreani Founder, ZipChat.ai Conversion science, conversational commerce, AI marketing Website: https://zipchat.ai

LinkedIn: Luca Boreanni

Email: luca@zipchat.ai

About Marketing Misfits Marketing Misfits features unfiltered conversations with founders, operators, and marketers who actually build and scale businesses.

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