Everyone Hates Marketers | No-BS Marketing & Brand Strategy Podcast cover image

The Art & Science of Marketing Campaigns that Speak to the Brain

Everyone Hates Marketers | No-BS Marketing & Brand Strategy Podcast

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The Principle of Reciprocity

When someone does something for us, we have a tendency to want to return the favor. So I had a client who wanted to reengage with their former financial advisor but they were no longer doing business with them. They sent him an email saying, watch your mailbox. This gift is coming. A few days later, he delivered this white box and inside was a short letter from our client's wholesaler and a New Yorker cartoon. He said: "We've been trying to get in touch with you... We'd love to give you a quick note." It has your name in it; mine would have my name in it so here goes.

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