"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis cover image

Hume CEO Alan Cowen on Creating Emotionally Aware AI

"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis

CHAPTER

Harnessing AI for Emotional Insights

This chapter explores the use of recorded customer service calls and data to train predictive models for understanding customer interactions. It emphasizes the integration of emotional and verbal cues in AI systems, discussing how these models can optimize outcomes and enhance emotional awareness. Additionally, the chapter highlights the cost-effectiveness of AI in processing interactions while addressing the challenges of bias and alignment with human well-being.

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