The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics cover image

517. Navigating Consumer Insights Research

The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics

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Understanding Zero Moment of Truth

This chapter explores the concept of Zero Moment of Truth (ZMOT), emphasizing the significance of consumer behavior prior to purchase decisions. It discusses the challenges brands face in adapting traditional marketing metrics to the digital landscape and highlights the importance of effective segmentation and problem definition in consumer research. Through shared insights and case studies, the chapter illustrates how understanding deeper consumer motivations can enhance marketing strategies and maintain competitive relevance.

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