MTM Travel - The Fun Side of Points & Travel! cover image

Hyatt's Chicago Problem, Destroying Southwest's Brand, Reevaluating Lounge Certs & Bahamas Preview!

MTM Travel - The Fun Side of Points & Travel!

CHAPTER

Loyalty Programs Unpacked

This chapter explores the intricacies of loyalty programs in the hospitality sector, highlighting Hyatt's challenges and comparing these schemes to gambling. The discussion includes frustrations over loyalty status offers, critiques of communication strategies from airlines like Southwest, and reflections on the value (or lack thereof) these programs provide to customers.

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