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4min chapter
Connecting Teams, Technology, and Customers: A Frictionless Approach with Petco’s Angel Singh
The Frictionless Experience
Intro
This chapter emphasizes the significance of understanding customer experiences, particularly during tough times like the COVID-19 pandemic. It illustrates this with a touching story and discusses the importance of team collaboration while introducing a creative side venture that aligns with the principles of customer care.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode